Exposing Elusive System Failure

I’ve just had an experience with a service provider I felt I couldn’t articulate well. After a rant to my wife and further thinking, I came up with the phrase: “elusive system failure”. Yep, like most systems when it comes to customer care, it barely serves or saves the customer. At least that’s how I feel right now. The irony is that the very systems put in place to help me, as a customer became the thing that kept me out.

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Simple Ways To Deal With Our Biases

No matter how you strive to be objective, you are biased. So am I. Our personalities, the way we’re brought up and even ego, contribute to our biases. Life and leadership decisions we make will be coloured by them. Our views and perceptions are filtered through them. Our biases are the lenses through which we see. What are the best ways to deal with our biases? Let’s start with the cost.

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Introducing New Productivity Tool

Productivity hacking is both an art and science. One of the things that make it complex is everyone’s uniqueness. What works for one person can be crippling for another. Thinking what works for you must work from everyone is the epitome of naiveté. Everyone has to figure out what works for them. I have shared some productivity hacks before; but I make it a habit to review what’s working every now and then. I thought I’d share a new productivity tool I’m enjoying.

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Obvious Ways You Shut Yourself Down Before You Start

I’ve never met anyone or organisation with no dream or aspiration. Leaders I meet are usually brimming with hope, dreams and goals. Of course this doesn’t mean they don’t have their bouts with despondency and challenges. Recent conversations and observations highlighted how there’s sometimes a disconnect. As a team, individuals or organisation, here are two obvious ways you shut yourself down before you start.

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